Shipping and Returns

Orders via our webshop are shipped via DHL. You will receive a link with the tracking number via email so that you can track the shipment status.

In Germany, no shipping costs are charged when ordering a Versapers Slowjuicer or VacuBlend.

Shipping costs for spare parts and accessories are €7.50 per order, postage for small parts is €3.95.

If the slow juicer does not meet your expectations, please contact us. We will be happy to give you tips on how to use it or help you troubleshoot problems.

We do our best to deliver high quality products. However, it can happen that an item does not quite meet your expectations and you are not satisfied with it. For this reason, you have a 14-day right of withdrawal. You can look at the item during this period. Please note that by looking at it we mean doing it as you would in a shop. A used item cannot therefore be returned. The 14-day period takes effect after receipt of the goods.

Please inform us of your return within 14 days. As soon as we have received your return, you will receive a refund of the purchase price. The costs for the return shipment are at the customer's expense. Always contact Versapers first to request a return. We will send you an RMA (Return Material Authorization) form with instructions and you will receive the correct address for the return.

We recommend that you send the return in the original packaging. This packaging was specially developed for the respective item so that it arrives to you safely and undamaged. And that's how we would like to have it back.

If you return an item to us, the shipping costs are your own responsibility. Note on return costs: For returns by post, usually packages up to 10 kg, depending on the package, weight and packaging, the estimated cost can be up to around €30. If your return does not comply with the post office's guidelines, the transport companies (e.g. special freight transport) and their prices can vary greatly. In this case, you are welcome to contact us regarding the costs and services of a possible return. If you are unable to organize a return, we will be happy to help you and have the goods picked up again at your expense.

Please read the cancellation policy, click  here .  

refund of the purchase amount

The invoice amount, including shipping costs, will be refunded as soon as possible, but within 14 days of receipt of the goods or an official confirmation of receipt from your transport company. We will make the refund either via PayPal or bank transfer.